This policy outlines how refunds and cancellations are handled across our services. By booking or registering with UPHS, you agree to the terms below.
1 Service Bookings
- Cancellations made 24 hours or more before the booking qualify for a full refund.
- Cancellations made less than 24 hours before the booking qualify for a 50% refund.
- No-shows or cancellations after the worker has arrived are non-refundable.
2 Training Fees
- Training fees are refundable if cancelled 48 hours or more before the scheduled training.
- Once training has commenced, fees are non-refundable.
3 Registration Fees
Registration fees are non-refundable, as they cover administrative and onboarding costs.
4 CV Services
- CV service fees are refundable only if cancelled before work begins.
- Once CV development has started, fees are non-refundable.
5 Service Quality Issues
If a client is dissatisfied with a service, UPHS will:
- Review the complaint
- Offer a re-service where appropriate
- Provide partial refunds at UPHS's discretion
6 Training Certificates
Training fees apply to UPHS's internal training programmes. Certificates issued upon completion are internal UPHS Certificates of Completion and are not externally accredited.
7 Payment Disputes
All disputes must be submitted in writing to:
enquiries@uphs.online
UPHS will respond within 3–5 business days.
